Customer Reviews

Pla-Mor Pools takes pride in providing superior customer service in all we do, whether we’re renovating or remodeling an existing pool and spa, repairing swimming pool equipment or providing weekly maintenance and repair services. We value our customers and appreciate hearing from you. Please take a few minutes to read through our client testimonials to see what some of our clients have had to say about their experience with Pla-Mor Pools.

Great staff, wonderful service. Always so informative and knowledgeable. My husband and I will be customers of Pla-Mor for many years to come!

Laura B.

I had the pleasure to be one of their suppliers for years. During that time I found Jennifer and Kenny a pleasure to deal with. They always went above and beyond for their customers. I would highly recommend them to anyone looking to purchase a pool or spa and of course to anyone that needs service.

Chris L.

I have dealt with the Mechanicsville Pla-Mor since 1998, we researched all the local pool stores to have a pool built and have help taking care of it. What really made our minds up was this is a family owned business! A father has started it, passed it on to his sons, and now their sons are learning the pool biz! With all these decades of knowledge how can you go wrong? They have seen ALL the products and ALL the pool problems over the years! I can honestly say that my experience owning a pool has been a pleasant one, because of the well trained staff, and the attention given to the customer. Pool schools are available, as are the latest in pool technologies. A well trained staff is the key to any successful business, at Pla-Mor everybody can answer your questions with the background of decades of pool knowledge professionals to back them up! Over the years our business relationship has become a personal one also! Employees are friends now, and the welcome addition of grand children ensures the future of this great business! Thank you! We love our pool and the experience of dealing with a business that truly cares about their customers! Spring, Summer, and early Fall you can find me at our pool! Proud, and enjoying the compliments of many guests on a well maintained pool.

Pat H.

Mechanicsville, VA

Kenny, Jennifer, Family and Associates, Thank you so much for your help in our time of need! Because PlaMor was family owned & operated is what made our decisions 13 years ago. I feel that over the years instead of being customers we have become friends! Sincerely,

Pat & Michelle H.

Mechanicsville, VA

Great customer service! Gary went above and beyond to help us solve a tricky problem. Really appreciated.

Susan P.

Kenny, I wanted to let you know how very pleased I am with the job you did on my pool. After removing the trees from the pool, your team was able to come in and repair the damage and install the new liner more quickly than I ever imagined. I had expected to be without the enjoyment of the pool this entire summer. But even better, I have been looking at that sunken corner for years and thought, one, it drives me crazy to see that uneven water line and, two, how am I going to sell this house, if I ever want to, with that obvious flaw. People had told me, over and over, that the only way to correct it would be to start from scratch. But you came in, personally, and figured out how to raise the deck level and correct the problem, all within the expense limits that the insurance would cover. You worked a miracle and it looks wonderful. I will send you pictures. I have worked, over the years, with every pool company in the Richmond area. Your service, expertise and personal attention surpasses them all by far. I have, and will continue to, recommend you to everyone I know. Thank you, and please thank everyone involved in the job.

Cathy S.

The workers came at the agreed time and did the job even faster than expected. They were very courteous, as well. The owners did not expect final payment until we had a chance to check it out thoroughly. Highly recommend this company.

Rena J.

Pla Mor Pools is an absolutely fantastic company to deal with! Years ago we got our pool from them and their customer service was and always has been fantastic. Their products are excellent quality. Throughout the years they have kept our pool running crystal clear!

Recently we decided to add a spa. We knew exactly where to go for it, Pla Mor Pools!!! We told them why we wanted the spa and what we needed! I was not disappointed! They brought out spa and set it up giving lots of excellent advice while doing so. We had a problem we couldn't figure out on our own and they had someone out here first thing and had it fixed right away! Again giving lots of good advice for a first time spa owner! Thank you for being such a quality company! Standing not only behind their products, but their customers also!!!

Judy B.